Just wanted everyone to be aware of a new scam that HSN & QVC are now doing. I placed an order for the Vionic sandals in Feb and was on a wait list for over 90 days..probably due to their ex tended return policy. Finally was in process for a week and then disappeared. Called CS and they had no idea what I was talking about. The TSV was about $39 and then jumped to $63. Never seen anything like it in the past. Last week, HSN had a TS for 2 tablet pillows which were to ship on 7/20. I’ve been checking my order status daily as I’ve been waiting for items that I placed in JUNE! Suddenly the order for the pillows have disappeared. No email was sent nor did CS have any explanation.
In the 20+ years as a shopper at these sites, this has never happened. Once may be a coincidence but twice, I don’t think so. I can’t even cancel orders that have been placed as they just sit there for over 3 weeks. Due to covid, you have to wait for 6 weeks for a refund even when I haven’t received it. Of course, I’m expected to pay for these items and wait for a refund.
I know this is a rant, but i wanted others to be aware of these deceptive and unethical practices they have both adopted. It’s definitely hit or miss these days but I’m done!I am going to file a complaint with the BBB as well.