Customer Service

donahda
02.27.25 6:34 PM

I wish they would answer my question about an unknown package coming to me. UPS says a label was created on Feb. 22nd. It has not moved as of today. It will be a surprise if I ever get it!

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- donahda
- 03.10.25 2:18 PM
Thank you HSN for finding my ring. I was so happy to finally get it back. It was just put in a small plastic bag. I can’t believe it survived the trip. Anyway, I have it & Thank you!
- hsn_joel
  
  Moderator
  
  03.11.25 2:11 AM
  
  Hi @donahda. I’m delighted to hear that you finally have your ring back! Thank you for letting us know you’ve received it, and for your patience.
- donahda
- 03.04.25 1:57 PM
Today I was notified that my package has shipped. I thought I would never see my ring again. Thanks for your help & patience. I appreciate your help with this matter. Donna D
- donahda
- 03.03.25 7:04 PM
I am just letting you know the package has not shipped. I know the shipping label was created on Feb. 22nd. I will keep checking to see if it ships. I only know because I have UPS & USPS informed delivery. I am losing hope!
- donahda
- 02.28.25 5:03 PM
Thank you so much! I will keep watching. The ring was a gift & I can’t replace it. My size is gone. I never have done such a thing in my life. The day after my package was mailed back to you I realized my ring was in the gray bag. I have been stressed out lately. I appreciate you looking into this. Thanks again!
- donahda
- 02.28.25 3:20 PM
I received an email from social care stating it was my ring. There has to be someone that keeps track of such items. I was told it was my ring. I really would like to get it back. Talk to a supervisor or please find out if there’s a log for items being sent back to customers please. Thanks, Donna
- HSN_Ryan
  
  Moderator
  
  02.28.25 3:30 PM
  
  @donahda, yes, I responded to your email. Once I had the information, I was able to locate the information needed. I’m sorry for the delay of your shipment but it should show some movement in the next couple of days. Please let us know if it doesn’t.
- HSN_Ryan
- Moderator
- 02.28.25 2:24 PM
@donahda, I’m sorry but I wasn’t able to locate this order. What is the item you are waiting to ship? We have a dedicated customer service support team who is here to help you with any questions you may have about your order. Please don’t ever hesitate to reach out.
- donahda
  
  02.28.25 3:00 PM
  
  I sent a ring back (not from HSN) in the gray bag along with the earrings I was returning from order # *********. When I looked up the ups tracking says they have not received the package. Then the usps has a note of customer return. I have left posts under the community customer service. I believe there are 16 posts. I also sent a message to hsn social care today. Since I have not ordered anything & have no auto ship coming, I can only think (& hope) it’s my ring. When I called customer service they said if something is not part of a return that HSN would send it back. The UPS # is 1Z***********. Tracking Number
  
  1Z0********** Add Description
  
  Ship From
  
  HSN/PINEY FLATS – LOCAL
  
  HSN/PINEY FLATS – LOCAL
  
  857 MOUNTAIN VIEW DR
  
  PINEY FLATS, TN, 376990001, US
  
  Service
  
  UPS Ground
  
  Weight
  
  0.80 OZS
  
  Postal Service Tracking ID
  
  ************
  
  Shipment Category
  
  Package
  
  Reference Number(s)
  
  1 – CUSTOMER RETURN
  
  Shipped / Billed On
  
  02/22/2025
  I hope it can be tracked. As you can see under the usps tracking there’s a note of customer return. Thank you
  
  **** Edited by HSN – Removed Personal Information ****