Can't Order Online

SAME HERE FOR ME. QVC HAD NO PROBLEM PROCESSING MY ORDER TODAY. YET HSN IS ERROR ALL DAY EVERYDAY. AS AS SOON AS YOU TRY TO PAY AND CLICK… ERROR. KIND OF WEIRD THAT HSN BOASTS ALL THE DEALS BUT NO ONE CAN ACTUALLY USE THE ONLINE SITE TO BUY. EVEN BETTER MY LAST ORDER I CAVED AND CALLED CALLED CUSTOMER SERVICE. WHEN i GET MY DELIVERY… PRODUCTS LEAKED EVERYWHERE!!!!

yes i am having the same problem the order does not go through on line

The same thing happened to me. I kept getting an error message that there was an error in the ordering process so I finally called and ordered on the phone. But then I didn’t know till the next morning that the other two orders did go through and so I was charged for two shipments that I tried to cancel. I’m waiting for HSN to give me the refund.

Recently I ordered an item and twice I cancelled the item when the order was going thru at full price instead of the discounted price. I discovered when I clicked AGREE on the bank’s acceptance page, it was accepting my order for the full price instead of the discounted price. Therefore, causing an error message.
Then I called customer service and told them what was happening, and they placed the order for me at the proper amount. So now my order status shows 2 cancelled orders and 1 order placed for the same item.

Same thing just happened to me today. So irritating.

I am sorry to hear that you’re having difficulties placing an order, @kalicokatie. Please send us an email to HSNSocialCare@hsn.com so we can take a look into this for you.