BUYERS BEWARE

grannyp2p
6 days ago

I’m so done ordering Tech items from HSN. The host make it sound so easy to return. I purchased a video doorbell, the recipient received more than one so I said I would send mine back. Little did I know that it would cost $20 to send back a $45 doorbell. Needless to say I did not send it back I will hopefully find another person to gift it to but I am so over it. I have found anything from Bell & Howell or tools, flashlights, and other lighting items never include return shipping and you pay through the nose for them. This doorbell was only about 3×6 in and to pay $19 to return was insane. I wish they would be transparent open and honest and let the customer know that there would be no return label included.

sort replies - newest | oldest

- rachel87
- 5 days ago
If you use the return label from HSN it shouldn’t cost that much.! If it’s 5-pounds or less than it should be $7.95 & $9.95 if it’s over 5-pounds. What shipping label did you use that it cost $19.00?
- hsn_joel
- Moderator
- 5 days ago
I am sorry for any inconvenience this causes. The majority of our products do ship with an EZ return label, but some do not. These are typically products that ship from an outside partner. Before you complete a purchase, please reach out to us and we can check if an EZ return label will be included or not. You can reach us by phone, chat, or private message on Facebook, and we’d be glad to check.
- bobzi
- 4 days ago
Hosts so often mention how easy returns are. It would be so helpful if they could tell us up front about the items that require return shipping on your own to an outside partner. Many are shocked by the costs of these returns and will often no longer order from HSN.