Bets on when HSN disappears?

What a mean spirited post. I watch HSN more now than I do QVC.

They will probably disappear if they continue to treat exchanges like they are returns and then harass the customer about HSN’s error (HSN deleted future flex pays and reimbursed payment that was made ON AN EXCHANGE which probably caused a “red flag”) as HSN can’t seem to figure out what HSN did wrong. They basically force the customer to do research and explain HSN’s error to HSN because they are harassing the customer about something that is CLEARLY no fault of the customer’s. The customer coded the item as a return. Why doesn’t HSN pay attention to their OWN codes? Lastly, the customer (me) did explain to HSN that they needed to REINSTATE the charges that they deleted in order to balance their balance sheet as it was an EXCHANGE not a RETURN!!! HSN did reinstate the charges as they should have, but NOW it seems that there are two pending charges showing up on my HSN credit card. It is like HSN is attempting to double charge me. HSN does not want to cheated. Well, HSN, neither DO I so I hope that those two pending charges drop off as they should not even be there!

Things are screwy as ever. Thought that HSN finally corrected their error that THEY MADE on my exchange. And, for the record, I would NOT have had to EXCHANGE the readers set if HSN would have send me the magnification that I asked for in the first place (mistake #1). Mistake #2 is that HSN treated my exchange as a return and dropped off flex payments, etc. Mistake #3 is that HSN emailed me a form email letter twice indicating that I did NOT return the item to be exchanged. I have DOCUMENTATION proving that the item was returned to HSN. Mistake #4 is after I told HSN that I did indeed return the item, and they sent me the second email form letter (stating the very same thing). Mistake #5 is expecting the customer to do the research on HSN’s mistake. After researching, I discovered that HSN cancelled flex pays and reimbursed payment that had already been made. Since it was an EXCHANGE, HSN should have NEVER done that. After a phone call or two and several CHATS, I thought that everything was fine as I specifically explained the error that HSN had made. (I, the customer, was NOT the one who made the mistake! Thought it was especially nice of me to spend my day looking for HSN’s error). Day before yesterday I had to have a CHAT with HSN again about two (2) strange PENDING transactions I found on my HSN credit card account when I checked it. They are both dated “Sep 27” and, hopefully, they drop off and are not posted as I was told by the Rep during the CHAT that those pending charges seem to be connected to the EXCHANGE. The flex payments erroneously removed by HSN have already been reinstated and I would very much appreciate if HSN would stop harassing me. Maybe I am impatient, but I have been waiting for these two bogus pending charges to drop off. I will continue to check on these pending charges. Hopefully, they drop off soon. And, no, HSN is no longer “fun.”

It has been quite obvious for sometime that there will be an end to HSN. The programming has become absolutely horrible – Beekman, Marla Wynn, Eco Flow, Electronics, DG2 over and over and over — and SUCH a boring selection of vendors — is it that difficult to add showings that are upbeat and that offer exciting, fun, and unusual products (just as HSN USED to be years back) — HSN, enough is enough!!! In one day, there are showings of the same products 5 to 6 times. While on the other hand, QVC has an abundant variety of really fun, fashionable, and exciting products — the variety is just awesome — why is it that HSN no longer offers the same variety. I have finally reached the point that I can’t even stand to turn HSN on anymore — and when I do, there’s that host that is rambling on and on at 100 miles an hour, while at the same time screaming — five minutes of that is enough to drive one NUTS!! Yup, I do believe the writing is on the walls — years ago, it was such fun to watch and shop HSN — those days are GONE!!!

I hope you are wrong. But if QVC dissolves HSN that’ll be the last time I will shop because I do not like QVC.

I think this “new” version of HSN (or HSN-PA as some of the hosts I’ve heard call it) is really a temporary stopgap for training and seeing what brands, hosts, staff, etc. should be kept when HSN either becomes Q2 or Q2 becomes HSN. Seems like this is an easing period to figure out how they want to continue consolidating. I remember someone posting that HSN is hiring for many new jobs, but remember that they cut 900+ in Florida, so adding a new set of 100 or so hourly employees doesn’t give me much confidence in the long term.

just remember to watch Jay King! and ya know its best to buy on a no s/h day because if they dont charge for shipping they dont charge back for returns. I got so angry when I found out they changed the policy to start charging for s/h on a return. ALSO they say if a product has some flaw or problem you wont be charged the s/h do I went down the line and corrected any charges that I should have been more honest with like why I really returned it and got reimbursed through c/s. I hope qvc doesnt ruin hsn since it could be the end of them. one is enough.

My bet? No one will notice when HSN disappears.

I still enjoy HSN very much and do make purchases, so many good deals and coupons. It is the Q that I have lost interest in, not made a Q purchase since 2012.

Lol … I did an exchange last month because the wrong magnification (set of readers) was sent. I sent back the readers through UPS. I like the concept of the exchange having free shipping … so nice. HSN sent me a replacement in the strength I asked for which was a good thing. However, not long after I get an email from HSN and it sounds like they don’t think I mailed the package back when I clearly did. I have the documents to prove it. So I contacted HSN and thought everything was fine. The next week or two later, I receive another email which indicates that HSN STILL does not think that they got the package back. It was a very polite email. Well, I decide to do my own research and found out that HSN reimbursed and cancelled flex pays (while deducting $7.95 return shipping when that is NOT supposed to be done on an even exchange) on an order of readers (HSN jumped on a different order #, not even the order # that I sent back as I had ordered a couple sets a couple of days apart). It is bad when HSN asks for an order number and then totally ignores the order number that is indicated and just picks any order number — OMG! In other words, HSN treated my EXCHANGE like a RETURN and did not even access the correct order number. So glad that I was able to figure it out. Why they did this I don’t know as I reviewed my documentation and specifically requested an EXCHANGE and the order number to be sent back was correct on my documentation. Since I had called originally to attempt to straighten this HSN-made mess out and it did not take, I decided to do a CHAT. After about 4 days and about 4-5 different chats, I think (and HOPE) that this is straightened out. I am sorry to say but I think HSN is starting to act like QVC already. I think that it’s straightened out now, but I won’t hold my breath. I really think that HSN owes me a consultation fee, because I had to spend my time trying to straighten out what clearly is totally THEIR mistake. Sure, we all make mistakes, but should I have to fix their mistakes? If HSN would had done a basic audit, maybe they could have found their own mistake and corrected it. Then, HSN could have sent me an email explaining their error to me, NOT the other way around. It really irked me that they acted like I had something of theirs and that I was withholding it. I have always been a good customer and always pay bills in a timely manner. And when I exchange something I send it back as soon as possible. I do not request an exchange and just let the package to be returned just sit in the corner. **** JADiva, I love your take on it ….. “I am saving a ton of money though.” I think I am going to adopt that mantra: Save a Ton of Money! I’m not saying that I will not purchase something from time to time, but I value my time and how many things does one need anyway? LOL

I’m with you, JADiva! I have been saving a ton of money visiting other reputable sites that don’t charge for shipping in some instances and certainly do not charge for returns.
I’ve tuned in maybe once or twice, however, I find the hosts so irritating now I just turned it off. Their fashions have become so ugly and dowdy even I won’t wear them and I am a very mature woman, so to speak. (old is the word) I still like fashionable clothing and Marla Wynne was my go to Even her fashions are now so repetitious. I also loved Christian Soriano (sp?) but he’s been a huge disappointment so my question is, who does the buying?
I still have some beautiful clothes from years ago when the designers were real designers. Those fashions last and I love them. Remember Louis Del’Olio and his beautiful wife, Jackie? Dennis Basso? I loved his clothes, coats and jackets. , they’re ugly now. Simonton? Terry Lewis?
Bob Mackie? Gone.
I certainly don’t miss the huge bills and quite frankly HSN and QVC are missing out. Not us!