Hi toni49-ok, FIRST, go to HSN.com AND SIGN-IN…. THEN GO (upper left corner) UNDER ‘MENU’… click on CONNECT-will give several choices… CLICK ON REWARDS… should bring you to AVAIL PRIZE LIST (to win w/redeemed tickets) SHOULD SHOW IN UPPER RIGHT-YOUR NAME, CURRENT TICKETS AVAIL and ALL TIME TOTAL TICKETS. CHECK CURRENT TICKET TOTAL. NOW… DONT CLOSE IT OUT-**LEAVE IT OPEN**… NOW, OPEN A SEPARATE WINDOW INTO ARCADE-WILL STILL SHOW BAR W/NO INFO AT ALL (it’s OK, it’s the same for me) -NOW PLAY YOUR GAME CHOICE! **DONT CLOSE THAT WINDOW** BUT GO ‘BACK’ TO OTHER (Prize List) WINDOW, CLICK REFRESH TO UPDATE ‘THAT’ PAGE… AND LOOK AT NEW TICKET TOTAL- you SHOULD SEE UPDATED TOTAL OF TICKETS REFLECTING THE AMOUNT YOU JUST RECEIVED FOR GAME JUST PLAYED. TRY A FEW TIMES… LEAVING **BOTH** WINDOWS ‘OPEN’. THIS **IS** WORKING FOR ME (ALL DAY TODAY & YEST). I’m pretty sure (‘tho don’t hold me to it-I’m FAAAAARRRR from COMPUTER SMART, lol) but pretty sure ALL OF THE GAMES PLAYED-even tho NOT ‘SHOWING IT-ALL OUR GAMES PLAYED **ARE** REGISTERING ALL ACCUMULATED TICKETS. I’ve been in Community/Arcade for years & I’ve not read ‘THE BIG TIME REGULAR GAMERS’ REPORTING PROBS (yet) so I’m thinking we’re OK-UNLESS THIS IS THE WAY THEY’RE ENDING THE ARCADE… WHICH I REALLY HOPE NOT-THAT THEY’D (QVC/HSN) DO US LONGTIME **LOYAL** HSN GAMERS MUCH BETTER THAN THIS. So, if after reading and still need help-I WILL TRY FURTHER. GOOD LUCK & LET ME KNOW👍😃💛