Flip out game NEVER works

I reported this last year and never was able to play it again. After the first round, it freezes and does not continue. I have tried numerous “fixes” but to no avail. I wish they would fix this game ( and the crossword puzzle game) as I cannot compete for prizes. It is becoming a useless effort. I see that many many others have the same problem. If HSN does not have the ability to do simple fixes, then perhaps you should take those games off the selections!!!!