Taking too long to ship or bad business

wil64
2 days ago

I ordered 3 items on November 30th and today is December 12th. So far I only received one item. On the order page it says HSN hasn’t handed the packages to UPS. I called the HSN customer service and they don’t have any clue about what’s going on. Very disappointed at this store. I don’t think I’ll be ordering anymore from HSN.I am going stick with Walmart or Amazon. If they want to keep the customers then they need to improve areas of shipping, customer service, returns, availability of the items and so on.

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- hsn_timo
- Moderator
- 18 hours ago
@wil64

I am so sorry you have not received your order. The items are being shipped from the vendor and not directly from an HSN warehouse which impacts the fulfillment process. There has been no movement since 12/1/2025. After 15 days if there has been no movement, we consider the order lost according to our policy and you will be eligible for a refund or replacement. Please reach out to us again on 12/15/2025 and let us know your preferred solution. We apologize for this inconvenience and appreciate your understanding and patience.
- betsyma184
- 1 day ago
I bought the Prestige box TS and it came the next day. I was so shocked. I guess it is where you are located in the US. I was pleased.
- ALLN
- 2 days ago
I too ordered items (many, probably 15) on Dec 4 and they have not shipped yet. tomorrow is Dec 13. Called CS and all I got was… “the warehouse in Piney Flats is having difficulty with orders right now”. What kind of an answer it that? It shows my items were to arrive tomorrow. The CS agent gave no compensation or recommendation. All i received was “im sorry”. This is not acceptable. They would not compensate shipping for returns if need be and gave no timeframe as to when I would receive.
- hsn_timo
  
  Moderator
  
  18 hours ago
  
  @alln!
  
  We are so sorry that you have not received your orders yet. Because of your large number of affected orders, we researched the issue with our fulfillment department and received an update.
  Our shipping partners are experiencing transit delays in impacted areas as a result of Winter Storm Bellamy. Please continue to use your resources to track shipments for customers who may be experiencing delays due to the inclement weather. All impacted shipments will be rescheduled when it is safe for the carrier to resume service.
  
  UPS services across the United States have been impacted by Winter Storm Bellamy. While UPS facilities are providing pickup and delivery services as conditions permit, some delays are possible. Additional disruptions in UPS’s air network are expected due to severe winter conditions affecting the Louisville, KY Worldport operations, UPS’s main air hub in the United States. Although the customer’s final location may not be impacted by adverse weather, the movement of packages in the network may be delayed by conditions in other areas.
  
  FedEx has activated contingency plans to mitigate impacts from weather disruptions at the Memphis, TN and Indianapolis, IN hubs. Potential delays are possible for package deliveries. FedEx is committed to providing the best service possible. There may be different levels of impact depending on selected services, city, state and ZIP Code.
  
  We are very sorry that there are many orders that have not shipped yet. However, several were shipped out since yesterday. If you haven’t already, you should receive the shipping information with tracking number soon. Thank you so much for your patience!
- jmc1365
- 2 days ago
I’m going to say it always gives a shipping time frame. I usually always receive my items well before the estimated time.Very seldom had a problem over 25+ yrs shopping here.
- ennui
- 2 days ago
There has been some severe weather. It happens every winter. Shipping delays are inevitable.