shipping and handling

Shipping and handling cost have become ridiculous with HSN. I understand that shipping costs have gone up all over but their business model for shipping and especially for a return is not up to what we can get in other places. Especially the time that it takes to get credit put back on your HSN account or any credit card when you make a return. It sometimes takes Weeks after it arrives back at their HSN return center. And then I usually have to call customer service to go through each item, the UPS number, shipping date, etc ON EVERY ITEM IN A BOX sent back. This is totally unacceptable. Over the last year I have shopped more with vendors who can give me immediate credit or 24-48 hour credit back upon return to one of their stores. Some items that I have loyally purchased at HSN (ex. Vanity Fair Bra) you can find cheaper at another vendor with much better return policies. Look online you will find them. AND many of these stores give you points for your purchases that really add up. HSN used to “give out” 20% , 10% off but it h as been a very long time since I have had this as an HSN card holder, long time customer. And you are correct. It is getting way too expensive to pay big bucks just to try something on. Not many free shipping days and who can always wait for that? Seriously try finding your item, seen on HSN, in other places online.

I agree. I’m done with DG2 jeans. The sizing is not consistent. I try to buy when it’s a free shipping day. I can’t always do that. It’s over $ 10.00 to try something on. I have enough clothes for now. I do like many of the cosmetics. No more clothes for me!

I agree and they are very stingy with the flex pays now. Two flex pays and if you use your HSN card it’s three.

I could not agree more with all the persons that have addressed their concerns regarding shipping and handling costs, especially in this inflation. I had been a loyal HSN customer since the late 80’s while living in Puerto Rico. As we got the Q2 and QVC signals in the early 90’s, as a consumer I supported them as well.

With the years and while living in the States, I go to the realization that HSN was the absolute best, until QVC acquired HSN.

As of today July 8, 2024 I will uninstall the app from all my devices. There is no need to hold on to something that you are not going to use in the foreseeable future. Thank you HSN for all the wonderful products that I owned that make my house look like a castle and for my impeccable wardrobe and lifestyle!

I pass on numerous items from the Clearance section . Many times the shipping cost more then the item . I wish HSN would at least offer free shipping on clearance . Everything has change for the worse since I join over 40 years ago . I want my HSN back . SMH

I couldn’t agree with you more. Very well stated. How can HSN stay in business when there is no incentive to shop here?

I agree. Shipping costs are now is a huge consideration for me as to whether I purchase or not. And more often than not, it’s a no purchase if I’m on the fence because I know it’ll cost me $8-10 to return. I also don’t appreciate HSN charging individual shipping for multiple item purchases, only to find HSN sending them all in the same box. I’m finding just as much on Amazon and with Prime getting free shipping and free return along with other prime perks. No disrespect HSN but you’re not the same business you were before being bought by QVC. (And don’t get me started on QVC. Stopped purchasing from them back in 1998.) Sorry but it’s how this consumer feels.