shipping and handling

I agree. Shipping costs are now is a huge consideration for me as to whether I purchase or not. And more often than not, it’s a no purchase if I’m on the fence because I know it’ll cost me $8-10 to return. I also don’t appreciate HSN charging individual shipping for multiple item purchases, only to find HSN sending them all in the same box. I’m finding just as much on Amazon and with Prime getting free shipping and free return along with other prime perks. No disrespect HSN but you’re not the same business you were before being bought by QVC. (And don’t get me started on QVC. Stopped purchasing from them back in 1998.) Sorry but it’s how this consumer feels.

I couldn’t agree with you more. Very well stated. How can HSN stay in business when there is no incentive to shop here?

I pass on numerous items from the Clearance section . Many times the shipping cost more then the item . I wish HSN would at least offer free shipping on clearance . Everything has change for the worse since I join over 40 years ago . I want my HSN back . SMH

I could not agree more with all the persons that have addressed their concerns regarding shipping and handling costs, especially in this inflation. I had been a loyal HSN customer since the late 80’s while living in Puerto Rico. As we got the Q2 and QVC signals in the early 90’s, as a consumer I supported them as well.

With the years and while living in the States, I go to the realization that HSN was the absolute best, until QVC acquired HSN.

As of today July 8, 2024 I will uninstall the app from all my devices. There is no need to hold on to something that you are not going to use in the foreseeable future. Thank you HSN for all the wonderful products that I owned that make my house look like a castle and for my impeccable wardrobe and lifestyle!

I agree and they are very stingy with the flex pays now. Two flex pays and if you use your HSN card it’s three.

I agree. I’m done with DG2 jeans. The sizing is not consistent. I try to buy when it’s a free shipping day. I can’t always do that. It’s over $ 10.00 to try something on. I have enough clothes for now. I do like many of the cosmetics. No more clothes for me!

Shipping and handling cost have become ridiculous with HSN. I understand that shipping costs have gone up all over but their business model for shipping and especially for a return is not up to what we can get in other places. Especially the time that it takes to get credit put back on your HSN account or any credit card when you make a return. It sometimes takes Weeks after it arrives back at their HSN return center. And then I usually have to call customer service to go through each item, the UPS number, shipping date, etc ON EVERY ITEM IN A BOX sent back. This is totally unacceptable. Over the last year I have shopped more with vendors who can give me immediate credit or 24-48 hour credit back upon return to one of their stores. Some items that I have loyally purchased at HSN (ex. Vanity Fair Bra) you can find cheaper at another vendor with much better return policies. Look online you will find them. AND many of these stores give you points for your purchases that really add up. HSN used to “give out” 20% , 10% off but it h as been a very long time since I have had this as an HSN card holder, long time customer. And you are correct. It is getting way too expensive to pay big bucks just to try something on. Not many free shipping days and who can always wait for that? Seriously try finding your item, seen on HSN, in other places online.

If HSN doesn’t wise up they will be out of business. There are so many alternatives now for people to be able shop. I for one am no longer buying from them. I have been with them from day one, but no longer. They have outlived their relevance in today’s market.

I am fuming. I was charged shipping on each individual item. HSN did not ship until they collected all the orders and shipped them all together in one ridiculously huge box that was half empty, filled with tons and tons of packing pillows. The box was delivered ripped open and then partially taped up. With a huge rip left in the side of the box. What was I charged in shipping charges for this one box? $40.50!!!!

And I’ll be charged for anything I return! The Annual Amazon Prime charge now seems cheap in comparison for free shipping.

What was inside the box? Samantha Brown scarves, Samantha Brown small packing accessory items, 2 skirts, a couple of jackets. And tons and tons of packing air pillows to fill up the rest of the box!!

Consequence – no longer can order a bunch of items to see what will work or look good on. Too costly. Especially when add the return charge. A lot of money for privilege of seeing if you like an item enough to keep.

Today I am going to work with customer Service to totally pay off my HSN card. This sounds silly but it takes so long to get credit for returned items that it is difficult to figure out what you actually totally owe. I have looked on the HSN website and the closest I can find is to track your “return” by the UPS shipping number. If you have multiple things being returned in a return box you have a real complication-which is what I have. Even if your returned item is listed on your order listing and it says “returned” it does not mean you have been given credit for it as that takes 3-5 MORE days. I have found it takes MORE than 3-5 days. In fact if you do not call it might not be EVER. So today I will spend a good deal of time with customer service going through my returns, getting them seriously credited to my HSN account and then pay it off entirely. Then do not order from them. Let the account totally clear. I am a loyal customer since 1997. Sad.

So what is the update to my shipping outrage. I received that massive box once they held my orders to be able to ship them together no matter what date I ordered. 3 days later I returned nearly everything – all the clothes and some SB item. So received clothes on 7/18. Returned everything on 7/23. Got confirmation emails that returns are on their way. Tracked UPS – they received the box of returns on 7/29 in the morning. It is now 8/5 and no returns have been processed!!! I am a very very very long time HSN customer. And a loyal QVC customer. However since QVC acquired HSN – HSN has changed. Not for the better.

I am doing a follow up post on my previous posts regarding the time needed to get a complete return on my HSN account. 2 days ago I spent a good 45-60 minutes on the phone with Synchrony Bank. Of course you cannot easily get a direct voice to voice conversation with Synchrony but I managed to get a very nice HSN customer Service rep to move me over to a Synchrony rep. Is is only on the Snyc account that you can get a full listing of your purchased items and those returned. Explained to Sync that I have a listing of items that were listed as returned by HSN site but still not being given “credit” for them on the Sync bank site. LONG STORY short Sync holds on to your returned item credits until a certain time of the month–before the monthly billing. I guess they are collecting more interest on me. I have returned the items, HSN has given me credit and the bank is holding the credit. Really? I am anxiously awaiting August 11 when I see if they give me credit for my returned items at the Sync bank. This is the strangest thing.

Follow up Follow up to my previous posts. On the synchrony site, I have filled out all the questions on the Dispute Forms at Sync Bank site for EACH of the returned items that I am not getting return credit for. Lucky I keep ALL the return documentation because they ask for it all. Entering ALL the UPS numbers (they are long), return date, item numbers. Took a lot of time however I did it as I eep all documentation. I did get an answer from them that they returned interest rates, shipping back, etc to me buy I will still have to wait for my $206 return ( there should be more) –again–WAIT FOR WHAT? So I will not pay the 206$ right now and wait as they suggested until they finally credit my account. It just shows that this remains on my account until the Sync Bank decides to give me credit. But I will pay the rest of my HSN card off and not use it again. If you use something like American Express they would come to your assistance with this nonsense.

As a follow up to my previous posts–Synchrony Bank has yet to credit my HSN account with the $206 dollars. And that is not the total amount they should be putting back on my account. I am going to pay off my account (including the $206 dollars) and that is it for HSN and me. Very sad as I have been a customer…a good customer for almost 30 years. This is a terrible business model and a terrible mechanism for crediting a return.

Synchrony has created a lot of havoc with a lot of issues recently. I have the HSN card but now very very rarely use it unless there’s an incredible sale discount. I use my own bank card which gives me 2% back on all purchases for 99% of my orders. I think it’s time HSN considered switching their card to a bank other than Sychrony.