SHIPPING PARTNER AGREEMENT
I placed an order for 2 health and wellness products on November 15, 2024. It seems to take HSN 3-4 days before they even ship the order. I live in Tennessee. I’ve been trying to track the orders for days now. Both items have shown the order was in “Piney Flats, Tennessee,” which is only 6 hours from me. HSN tracking has shown the package in Piney Flats, TN, for 5-6 days! To date, November 25, there is still absolutely no delivery date in sight. I called HSN customer service this morning (Nov. 25, 2024) and was told that due to their shipping contract, there’s a 15 day wait until the customer can cancel the order and request a refund. That date will be December 4, 2024. So, I will have waited for a much needed supplement for 3 weeks and then once I get my refund, I’ll have to place an order from Amazon for the same product, which will probably come in 2 days.
I can’t understand why HSN has such a poor shipping agreement, especially during this time of year. You would think HSN would make sure of fast shipping during this season. This is unforgiveable for me. I just opened an account with HSN, and this is not a good way to start customer relations.
If someone is looking to order any products to improve their health, I could never give this as a positive option.
Thoroughly disappointed.
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I get your frustration!!! Sometimes it will show my package in Piney Flats for DAYS with zero updates! But then it’ll come in a day or so like it was in transit but it just never shows up on tracking🤷♀️ Especially hard when it’s health & wellness products though. I hope you get it all worked out!
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Thanks so much! Just super frustrating and could definitely be handled better. Hopefully soon 🙁
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Conversation Info
Posted in Health & Wellness
3 Replies
5 days ago
2 Participants