Where are the size and fit charts?????
I have noticed that the Size and Fit charts have been removed from all the clothing. What gives? I go by those garment size charts in ordering clothes so I don’t have to return things. Not at all happy.
-
Moderator- 07.18.25 1:59 AM
We are so sorry you are experiencing this issue. Could you provide us with an item number, please?
-
No Size and fit charts: 903-788, 893-633, 900-032, 895-528, 892-551.
-
I hate when they don’t have size charts. I mostly don’t order if they don’t have the specific garment info.
-
They are rarely accurate, but better than nothing for certain. I hope it gets straightened out. I knew all my sizing on previous vendors but now it is a shoot and I don’t gamble.
-
I agree! Where are the specific size charts for specific vendors (like Marla Wynne, DG2 for instance) I can’t use the generic ones they’re showing. They are way off. I won’t be buying much anymore until things are fixed.
-
collectively as patrons of this ‘channel’ we have been begging for help with this for at least a month…c’mon HSN you need to do better.
-
To @hsn_timo or any other HSN customer service or management employee: Three weeks ago, you asked the customer to provide an item number, and @pax139 provided you with five item numbers. I just now took some time to search Marla Wynne (@hometowngirl had mentioned this vendor specifically), and I confirmed for myself that the first few items lacked the specific garment measurements chart.
Customers are helping HSN by pointing out that the garment measurements charts are missing from more than just a few items. It’s HSN’s job to follow up; it’s not our job to do the research for you, too.
HSN spends a lot of time and money asking us for survey responses, reviews, “how can we help,” even encouraging feedback and participation by paying for this forum. Well, how about responding with feedback or, better yet, a fix for this very important part of the ordering process — garment measurements! How are we supposed to order without them?
-
- Moderator
- 08.05.25 11:53 PM
I completely understand your frustration with this. We truly appreciate the helpful feedback everyone sends us, and we’ve escalated this issue to seek out the trouble.
-
I see size and fit charts, so it may be an issue with how people are accessing the website.
-
@ennui, I’m glad you see size and fit charts, and I’m trying to figure out how accessing the HSN site a certain way would cause the size charts to disappear. Do you have an example of how this might happen, because that would help everyone who has needed the charts but hasn’t been able to find them. Given how long people on this thread have been complaining — plus @hsn_lynne‘s response that HSN had escalated this problem — it’s more likely to me that HSN recently followed through and was able to restore some (not yet all, but getting better!) of the missing charts. This is the action that we shoppers are looking for (only faster, please, when the complaints start coming in!). After all, HSN, we’re sitting here wanting to buy something from you — wanting to give you our money — and your part is to make the online shopping experience as easy and comfortable as possible. That includes complete information regarding measurements, fit, fabric, washing instructions, etc. We can’t feel the item and read the care instructions, and we can’t try it on.
-
Conversation Info
Posted in Fashion
13 Replies
08.21.25 7:02 PM
10 Participants