When you return something do you find it takes forever for HSN to get it?

Oh for the love of all things holy! I get beyond frustrated with shipping coming to me or going back as a return. It’s taking much longer than it used to. I called CS tonight to ask why a carrier has not picked up my return (which has been waiting since 12-29, for someone to pick it up to bring it back). I paid full price on my item and would like my return to get there so I can get my refund. Grrrrrrrrr. C’mon contract carriers- y’all need to do better.

I am fed up with the snail service of the way our returns are handled. I cancelled my card. It took over a month for the package to be returned. Not acceptable. They keep your money as long as they can.
Done with HSN and QVC

Okay ..I was beginning to think I was crazy about not seeing any to update on my return. I feel a tiny bit better but I’m stilI annoyed. Will think long and hard before I order again.

Okay ..I was beginning to think I was crazy about not seeing any to update on my return. I feel a tiny bit better but I’m still super annoyed about the snail pace of processing returns. I definitely will think long and hard before I order again.

I returned 2 boxes on 12.5.25 one was processed the other has not i keep calling and keep being told to call back next week.

Since UPS is not near where I live, I use the UPS Store. Never a hassle. You can also track the return.

I use the UPS return label. I returned a pair of shoes and it was a week later I got my return.
I’ve used UPS before and the same result. I used USPS and it took almost a month for a refund.

My understanding is that USPS returns are processed by a third party. So your item sits at the post office until the third party company picks it up. It’s not like mailing a letter. At least, this is how it was explained to me by the USPS.

I always use UPS because of the tracking. If it’s been received by HSN, wait a few days and give them a call. The rep can trigger the refund quickly – at least that’s been my experience.

I have had problems like you using USPS. This is why I drive to the UPS Store. I can watch to see where my return is at any given time. However, it seems the employees take their time in obtaining the info and entering the credit into their system for the credit card company to do their thing. I have no idea how many people work in the returns area. I know they get hundreds of returns every day. The only thing I can say is have patience, though it does wear thin after a few weeks.