Website

hol44
08.18.25 3:16 AM

Is anyone else having trouble with the website lately? Alot of times when I click on an item to look at or to add to my cart, it will only show a blank screen that says 400 bad request…. Just wondering if it’s an issue with the website or with my phone!

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- TACI
- 08.18.25 3:20 AM
Hol44, you will need to delete your browsing history and then sign back in and yes, a bit annoying.
- hol44
  
  08.18.25 3:54 AM
  
  Yes, it worked! Thank you so much for your help!! 😃
- hsn_timo
  
  Moderator
  
  08.18.25 3:28 PM
  
  @taci
  
  Thank you for your great advice. HSN loves its community! <3
- betsyma184
- 08.19.25 4:02 PM
I can’t see the video for the TS, is says Video private and is just a black screen. huh???
- betsyma184
- 08.19.25 4:04 PM
This has just happened to me again 🙁
404 bad request
- hsn_timo
  
  Moderator
  
  08.19.25 8:29 PM
  
  @betsyma184
  
  We are so sorry there is a problem with the video. We tried to re-create the error and were unable to play the “product information” video. We have notified the technical departments about this error. Were you experiencing the issue with any other videos? If so, what browser are you using and did you delete your browsing history and cache and then tried to sign back in to view the video again?
- hol44
  
  08.19.25 11:48 PM
  
  Yes it’s SO annoying!! Mine is still working good after I did what TACI said…. I hope your’s will get back normal soon too!
- MsLomo
- 08.19.25 4:25 PM
Same situation here. HSN website acting up; needs tech support attention.
- ennui
- 08.19.25 9:00 PM
I’m not having problems and I’m on a laptop.
- vintajjuewyl3
- 08.19.25 10:15 PM
I am still unable to check out in the app or on the website. I have deleted cache, browser history, restarted computer and it won’t let me check out. Getting a 400 page error. I can see my basket but I can’t go any further. Anyone else?
- hsn_timo
  
  Moderator
  
  08.19.25 10:52 PM
  
  @vintajjuewyl3
  
  We are so sorry about the inconvenience caused to you. You can also place the order by phone by dialing. 800-284-3100 (24/7).
  
  I have escalated the issue to our IT department. They may require additional information. Thank you for your cooperation by sharing the following info:
  
  Device Type: (iPad, iPhone 6, Samsung Galaxy S7, etc.)
  Operating System: (iOS8, Android 4.2, Windows 8, etc)
  HSN App Version:
  Browser info:
- ennui
  
  08.19.25 11:13 PM
  
  My heart goes out to anyone using Windows 8. 🙂
- vintajjuewyl3
  
  08.19.25 11:22 PM
  
  1.Samsung laptop running Windows 11, Firefox v. 142.0 browser (64 bit)
  2. Galaxy ZFold5 Android v.15, One UI v.7.0 HSN app v. 169
- hsn_timo
  
  Moderator
  
  08.19.25 11:29 PM
  
  Thank you for your prompt response. The information has been passed along.
- hol44
  
  08.19.25 11:50 PM
  
  So so frustrating I hope your problem gets fixed soon too!!
- TACI
  
  08.20.25 3:19 AM
  
  Maybe try de-installing the app and then reinstalling it. Sorry you have an issue.
- LIZZI
- 08.19.25 11:49 PM
This has been happening to me for months, on all my devices.
I have notified customer service and they always say that they will pass this along.
I clear my cookies often
This does not happen on any other website ( including QVC )
It is most times impossible to place an order and calling to order takes too much time
Clearing ones cookies to view each item is ridiculous
The problem is not with your customer’s devices or internet, it is with HSN
HSN seems to have no desire to fix this
So odd, it seems as though HSN is trying to go out of business
- hsn_timo
  
  Moderator
  
  08.20.25 1:29 AM
  
  @lizzi
  
  We would like to escalate the issue once again.
  Are you unable to complete the order or are you getting the “400 bad request” error message?
  
  Please share the following information with us:
  Device Type: (iPad, iPhone 6, Samsung Galaxy S7, etc.)
  Operating System: (iOS8, Android 4.2, Windows 8, etc)
  HSN App Version:
  Browser info:
  
  Thank you!
- LIZZI
  
  08.20.25 2:59 AM
  
  galaxy 16 and brand new Chromebook. also tried on my son’s apple i pod and apple phone
  again, not our devices, problem lies with your website
  have been reporting this to you for a few months