Missing item

john101793
12.07.21 8:56 PM

I just received my recent order. However, when I got the box, it is partially open and 1 item is missing. I ordered 3 pairs of pants and only 2 pairs are inside. DO YOU REFUND FOR MISSING ITEM IN DELIVERY?

sort replies - newest | oldest

- SunAndSee
- 12.08.21 11:31 AM
That happened to me once. I called customer service and they sent a replacement.
- OODIEBOM
- 12.11.21 2:11 PM
You can contact customer service within community by going to the customer service thread. You can also do chat by going to your order. Chat and or a phone call from them can be seen on your order page. I have used this format many times and it takes no time at all to iron out the problem.
- HSN_Krissy
- Moderator
- 12.11.21 3:13 PM
I really am sorry for this extremely delayed response, @john101793. I am so sorry to hear that you’re missing an item from your package. I’d be more than happy to issue a replacement if we have the item available. Please provide the item number of the missing order. For faster service, please reach out via our Customer Service forum.