Missing item

I really am sorry for this extremely delayed response, @john101793. I am so sorry to hear that you’re missing an item from your package. I’d be more than happy to issue a replacement if we have the item available. Please provide the item number of the missing order. For faster service, please reach out via our Customer Service forum.

You can contact customer service within community by going to the customer service thread. You can also do chat by going to your order. Chat and or a phone call from them can be seen on your order page. I have used this format many times and it takes no time at all to iron out the problem.

That happened to me once. I called customer service and they sent a replacement.