Incorrect price charged on DG2 jackets, please correct

Rhonlynn
02.06.23 1:12 PM

I ordered 2 DG2 Valentine jackets. The price while on TV was $49.95 It said $49.95 on my cart amount. We received the jackets and were charged $95 each which is full price. I didn’t see full price when I made the order. It’s happened before, but not such a large difference. Can I please have my order amount corrected?

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- HSN_Krissy
- Moderator
- 02.07.23 5:35 PM
Hi @rhonlynn, I am sorry for the confusion and concern that the airing of the DG2 Signature Collection Heart Studded Cropped Tweed Jacket had caused. I reviewed the airing and see that the price of $49.99 was for the DG2 by Diane Gilman Embellished French Terry Knit Sweatshirt that was aired before it. The price you purchased the item was the correct price at the time of airing.
- Rhonlynn
- 02.06.23 4:15 PM
That’s good to know. I will call them. Thank you!
- betsyma184
- 02.06.23 4:03 PM
I had a similar issue with a ring I bought. I called and the gave me spendable kash for the amount of the overcharge. They could not give me money back to my credit card since the order was already processed. Call CS.