G by Giuliana black label plaid coat that has a defect

LuckyAl
10.20.23 1:04 AM

I ordered this G by Giuliana black label plaid coat and the darker plaids did not match from the side to the back. I sent mine back and told them it was a defect and they did not give me the full amount back that I paid. I thought when there is a defect in an item you get back the Shipping and handling. Did anyone else send their coat back and did not get the full amount you paid.

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- LuckyAl
- 10.23.23 3:02 PM
Thanks everyone and thanks Krissy from HSN for refunding the S&H.
- HSN_Krissy
- Moderator
- 10.22.23 7:26 PM
Sorry to hear that the plaid on the jacket didn’t match up as they should have, @luckyal. I have gone ahead and issued you a refund for $3.71 for your original shipping & handling. You should see this refund within 72 business hours. I would recommend giving us a call, posting a message in our Customer Service forum, emailing us at HSNSocialCare@hsn.com, or reaching out to us via Facebook ahead of time so we can prevent situations such as these from happening.
- RBLOVED
- 10.21.23 11:04 AM
You should call customer service to discuss HSN’s new policy regarding shipping & handling.
If the item is defective, they will waive the return shipping costs, but they will keep the original s/h you paid. For regular returns, they keep the original s/h, plus they charge you for return shipping.
- CAT911
- 10.20.23 3:47 PM
Depends on what they do and don’t consider a defect. You paid a higher price for Black Label expecting better quality, like plaids and stripes meeting at the seams. I agree with you that is defective, but in fast fashion, it is often not seen that way. Poor quality yes, but “defect” is subjective. Sorry you had to eat the s and h costs, that stinks.
- grannyp2p
- 10.20.23 1:15 PM
Most the coats they showed on air did not match. That kept me from ordering. I was surprised but yet not…..