Wrong Gift Sent 2X.

Chandra302
1 week ago

HSN Community,

I purchase a Shark Pet Pro Cordless Stick Vacuum with PowerFins Brushroll as a gift. The recipient received a cheaper Shark version. Which, I could have ordered on Amazon for 2 day delivery and for the same price. I called customer service, and was asked to pack it back up and ship incorrect vacuum back and correct one would be sent out. The gift vacuum was delivered today, and the same, cheaper model was sent! HSN literally wanted to do the same process again –I told the HSN customer service no way, this is NOT a teacup, and it’s a gift! I asked for the difference to be credited from the expensive version I ordered, and the cheaper model will be kept. A big waste of time, money and miscommunication from HSN.

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- hsn_shawn
- Moderator
- 5 days ago
I’m sorry for the inconvenience with this gift order @chandra302, after reviewing the order I see this was reported to management and you spoke with a supervisor and were issued the partial refund you mentioned. I hope all future orders are perfect, we want you to love shopping with us.