Terrible experience

I just wanna say that I’m never going to purchase anything from hsn ever again. They charged my account twice and cancelled my orders. Its a ridiculous system, and I was first told my money would be back in my account at the end of business day, not true. Then I called back and they said 72 hours. My rent is due and now I have to be late paying my rent because they still have not released my funds. This is my worst experience ever shopping online. Never Again!!!