I got my husband a new cell phone because his old one was not in good shape.He went to a place that works on cell phones with all his information and they set up everything with Tracfone.They transfered his contacts ,pictures etc..You pay by the hour and it is stress free.It took about 1 1/2 hours.The next day ,he went back because Tracfone took away his data.They helped to solve that problem also.What was also good, was they showed him how to use the different things on the phone. The place he went to, is I believe a chain called Techy by Dr.PHone fix.