I’ve noticed in some of the Tracfone reviews that people have lost large number of minute/text/data when they have transferred to their new phone and Tracfone said they couldn’t do anything about it…you can get them back. It happened to me a while back, I lost over 15k on calls and texts and a lot of data and was told the same thing. I contacted the BBB and filed a complaint, it took a little while for them to do what they needed but in the end I got my time back (except most of the data but that was my fault because I lost the exact numbers). Before you transfer to your new phone take a screenshot of your balances so you have evidence to show them. Also, if you have a large balance, go through the Chat and make sure to have them send you a transcript of the conversation…have them bring up your balances so they have proof of what you say then have them activate your new phone.

Hope this helps anyone who has had this problem.