Living Glow 5-in-one fan Recall

Funny you posted this. I was just thinking of posting in regard to the Living Glow 5-in-one fan. I got my recall about the same time you did. So, you purchased three of them. I purchased about seven of those things. Gave three as gifts and the rest for immediate family. A couple of them just quit working already. I contacted two of the three people already who received them as gifts. They have smart phones, but neither one of them have the Venmo app on their phone. Venmo is the mode this company wants to use to refund $25 for each device. I am betting they save a lot of money this way. Wish they would offer a Visa gift card or something similar …. something that everyone could easily use. I can never knowingly purchase anything else from this company because their only option is Venmo for refunds. Not everybody has that app or wants to freely give out their financial info. Anyone who has the app just be sure to follow all their instructions: Fill out their posted form, watch their video on how to destroy the charging port on each device being recalled and post the picture with the specifics they ask for along with a paper with your initials and the date on it. And I hope that everything goes well for you, and you receive your refund.

Now it is going to be interesting attempting to recycle. Often different places talk a good game about recycling, but when one actually goes there in order to recycle, all of the sudden they don’t do that anymore or there is a fee involved. Corporations that make these sorts of things need to be responsible for the materials they use. They should make it easy to recycle. All after, they are the ones making the big bucks.

I am glad that we received the email about the recall. However, I am bummed that the company is not offering something like a Visa gift card for $25 for each device. I will not be able to get a refund through Venmo. Some of us have a smart phone, but don’t have the app and don’t want the app. Some of us don’t have neither (a smart phone or the app) and don’t want them. Oh well! I will just be sure not to willingly purchase anything from that company in the future. So disappointing!!!

I wonder if they make it so difficult to get a refund that they’re hoping most customers just toss the thing.

I am beginning to think that HSN is a little off their rocker. I received seven (7) RECALL NOTICES yesterday (as I purchased seven of these devices … never again). I just checked my email a moment ago and HSN sent me the very same RECALL NOTICE seven (7) times TODAY. Gee, HSN, I do hope that HSN isn’t going to send me seven (7) RECALL NOTICES each and everyday! LOL … aren’t you overdoing it a bit?!? I asked in a chat about the payment method (in a polite manner) and was told that HSN did not know as it was the manufacturer offering the rebate. I was ALREADY very well aware that the manufacturer produced the RECALL NOTICE as it is mandated by the organization that deals with safety recalls and they have to do so. So, no kidding. I just thought that HSN might be able to tell me if the manufacturer would be willing to offer another mode of payment/refund. And if HSN did not know (apparently HSN only knew what was written in the RECALL NOTICE) maybe HSN could give me a phone number so I could call and find out if there was possibly any additional mode of refund. Lol .. but maybe not as I don’t speak Chinese. I checked the box to have the CHAT transcript sent to my email and did NOT receive a copy of that but did receive several duplicates of the email RECALL NOTICE again today. Please stop! Thank You.

• This reply was modified 1 month, 3 weeks ago by  Renegade007. Reason: grammar

I to purchased 7 of these fans all for Xmas gifts. I do not have a Venmo account or a computer and do not want one. So I’m out at least $175 dollars. I had issues with their smoke debtors as well. I will NOT be buying anymore battery operated items anymore. Sorry mine are all going in the trash. I don’t have the time or know how who get rid of them. Shame on HSN!

I will never buy the Living Glow Brand again either. Will have to see if the brand disappears and is replaced by something else. So, will probably avoid most things with a lithium-ion battery (made in China) on HSN. Trying to decide if I will let the vendor force me to open a venmo account for $25 refund. Glad I only bought one. And how to get rid of it (responsibly)? My only option seems to be to take it to my local hazardous waste site that takes batteries. Can’t get a hold of anyone there to see if recalled lithium ion batteries are accepted. This is a pain.

I find it very complicated and difficult to go through the Living-Glow company to get a refund. I also don’t have a Venmo account. Since I bought three, I’m out $75. I also called to see if HSN could help out but no luck there. Now to get rid of them…where?

I e-mailed them asking if there was another way of getting a refund and this was the response that they sent:

We don’t have a store to take care of this. Neither does HSN…This is about doing this the simplest way for the customer.

Setting up a Venmo account is the same amount of time it would take someone to set up a new Gmail account. It’s not difficult and easy to do.

Venmo is quick, easy, and secure to set up! Please follow the link below to sign up, then return to the recall site to submit your registration.

https://venmo.com/getvenmo/?

Who is this the easiest way to do this. Well I will never buy one of their products again.

Im going to send it hack to HSN. Let them deal with getting rid of the garbage they sold us.