Item cancelled Nov 16 2020 still in pending

I have been passed back and forth like ping pong ball from hsn to synchrony to hsn. I cancelled order on Nov 16..it shows in activity as pending St Petersburg FLorida.. The item was cancelled..Because HSN has it pending..Synchrony cannot credit back the funds..

I want funds to reorder..Stop .. holding an item hostage .. listen to your customers.. it’s been 4 days.. let it go