Defective Tracfone – Refund Requested

don856
06.21.23 4:41 PM

Last October, I purchased a Tracfone Samsung Galaxy A13 5G 6.5″ HD+ w/1500 Min./Text/Data/365 Days from your company. It was Item 802-380, and I paid $139.99.

My Order# was XXXXXXXXX

I purchased this item because the biggest feature was that I didn’t have to activate the item for a year or more.

Unfortunately, I tried to activate the item, and it didn’t work. The problem is that the phone doesn’t work, and I need the phone because my wife and I are in our 80s and I need to have a phone with us when we’re away from home, in case we need help. I spent about 4 hours on my home phone with Tracfone this week, and they weren’t able to help me, and I did some research and found out that what happened to me is happening to hundreds of people, and many of those people are complaining to higher authorities.

Obviously, there’s a valid reason why I didn’t return this item in 60 days. By copy of this letter, I’m requesting that you refund my money. If you want me to return the defective cellphone to you, your technicians can prove that the item is defective.

If you need any additional information, please call me or email me. My contact information is provided below.

Regards,

Fideauxdon

sort replies - newest | oldest

- sooupy
- 07.11.23 10:25 PM
I had a similar problem with Tracfone, My telephone stopped working and when I contacted Tracfone, they told me to send it back and I will get a replacement in 3 to 5 days once they receive my broken phone back. It is nearly a month later and I still have not gotten a replacement phone. I must have spoken with 20 to 25 people at Tracfone and I have gotten no place with them. All I get is one excuse after another, but no phone, One of their reps accually told me that sometimes they say they will send a replacement phone but they never do. Tracfone is the worst company I have ever dealt with,. HSN should be ashamed and embarrassed to be associated with Tracfone. I agree with reviewer and think Tracfone should reimbursed us for our phone and for believing all the wonderful things HSN said about Tracfone. And by the way, I spoke to HSN customer rep and told them about my problem and I was told that someone from HSN will look into and get back to me, but not person has. I may be finished with both Tracfone and HSN!!!!
- mookie457
- 07.12.23 7:28 AM
Maybe I have been lucky, but I had Tracfones for years and never really had a problem with them. Some phones are better than others, but I think that is the phone and not Tracfone service. I don’t pay attention to much of what the hosts say as all of them oversell.