Bad experience

ab456
09.23.20 7:53 PM

I just bought a tablet and it does not work correctly. I have to return it and I cannot believe that I have to pay for the shipping. I will never order from this company
again.

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- hsn_melitza
- Member
- 09.23.20 9:22 PM
Oh no @ab456 I am sorry to see this. I have ordered a prepaid return label to be emailed to you. You should receive it within 2 hours. Did you want a replacement tablet? May we have more details on the issues you are having so, we can better assist?
- bobzi
- 09.23.20 8:49 PM
Call a rep at HSN. You should never have to pay return shipping for a product that doesn’t work correctly. I have only had this problem a few times but each time, I have gotten free return shipping. Reach out by either phone or email.
- ab456
  
  09.23.20 9:10 PM
  
  thank you. I actually did talk to a rep and she told me that I would have to pay for shipping. Perhaps she didn’t understand that the item was defective. I will certainly try again. Thank you for your commentary. It was very helpful.