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Wrong item
Order# **********
Purchased last week. I received my shoes today however I ordered the tie dye color and I got blue instead. I do not like the blue abs would like the shoes that I ordered please.
Kathy
**Edited by HSN: Removed order number to comply with Community Guidelines**
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I am so sorry you received the wrong color. I’ve gone ahead and waived the return shipping fee, so you can send them back to us and not be charged. I went in to have a replacement pair in tie-dye sent to you, but sadly we are out of size 11. I wish we still had them in stock to send you the right pair, but we don’t. If you think you’d like a different color, give customer service a call at 800-284-3900 and they can go over which colors we have in size 11. I know right now we have white, soft pink, and blue/green multi in size 11, and we have some others on waitlist. I’m sorry I don’t have a better solution for you.
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Posted in Customer Service
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01.26.22 5:31 AM
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