Worse choice to make to purchase a tracfone

deb885
08.21.21 3:24 PM

Bought a phone and picked tracfone because they sell cheaper cards for unlimited talk and text and just 1 GB which was fine cuz at the time I always stayed home and had internet..now that I have a job and need the data well it would never work…even 30 min after putting the card on the phone I could not access the web or Facebook or anything online…I call this morning asking why this is..I was told I already used all my data…I mean like HOW I never could get it to come up when there was no internet service…representative lady says go to your settings then internet then mobile usage so I did and she says this statement, “the only way you can use your data is if this is on” ok that’s great but you see the button was already off and I never knew to go change it so how was the data used? They couldn’t tell me then replied with this one…since you have zero data we cant help you by giving you another gig of it…the only way we could help you and add you some data is if you already have some????? If I had some already Tracfone would I need some then,? I talked to 3 different representatives asking for a survey at the end of the call…none of them knew what I was saying….that’s all I have to say about them..other than writing this for ppl to read and oh yeah I’m going to buy a card from a different company now…one that understands what a survey is and how to help their customers

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- dynac
- 08.21.21 6:18 PM
I always keep the mobile data off since I use my home wifi most the time.I only turn it on when I am in a store that I want to use their app or if I need the internet to check email,etc while I am away from home..Most likely what is happening is all the apps are updating automatically in the background.Go to your apps and set each one to update manually so you can choose to do those updates when you are using your home wifi.
It doesn’t take long to use up 1GB of data when it comes to updates.I always stop as many things as I can from running in the background and I never have the mobile data on until I need to use it.Otherwise any background program running can connect and use up the data.
I have much better luck getting service using my online account.Calling never gets anything resolved.I add just a data card data card one in awhile for $10.Maybe you can sign into your online TracFone account and add data that way.