Will never buy Living Glow brand again

basi347
2 months ago

Bought the waist fan in the summer. Liked it. It’s been recalled – lithium-ion battery potentially catches fire while charging. HSN did send an email notifying me of recall. Recall process, however, is being handled by vendor. You must disable the charging port, send them a picture of it with your submission AND, if you want your money back, you must have or create a Venmo account. I do not have one – do not want one. Vendor says check will take 4-6 weeks min but will not accept the refund request without venmo account so comment about check is not sincere. And I still have to figure out where to dispose of a recalled lithium-ion battery. Vendor says not in trash or box store receptacles. Contact your local hazardous waste disposal, which I have attempted with no success, or contact your municipality for guidance (seriously?). Will never buy that brand again.

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- basi347
- 2 months ago
Thank you for reaching out. Living Glow will have an extra $25 they do not have to refund as I will not open a Venmo acct for this sole purpose. I am more than a little uncomfortable in a level of access that will allow them to just put money in my account. So, they saved $25 this time but they will never get another dime out of me. Please pass it on that I will be thinking of this experience whenever HSN has anything to sell from Living Glow, be it battery operated or not. And my sentiment could well expand to anything battery operated from any company on HSN. It’s just not worth the hassle.
- hsn_lynne
- Moderator
- 2 months ago
Hi @basi347,

Thank you for reaching out and sharing your experience. I completely understand your frustration, and I want to sincerely apologize for the inconvenience this recall process has caused.

We’ve noted your concerns in your order record, and I want to assure you that your feedback is being taken seriously. While I wish we could process the refund directly, the recall is being managed by the vendor in accordance with the Consumer Product Safety Commission’s guidelines. This means the vendor must follow specific procedures to ensure the product is properly disabled and disposed of before issuing any refunds. I understand the Venmo requirement is a barrier for you, and I’ve flagged that feedback to the appropriate team as well.

Regarding disposal of the lithium-ion battery, I know it’s frustrating to be directed to local hazardous waste services without clear guidance. Again, I’m truly sorry for the inconvenience. Your safety is our top priority, and your feedback helps us advocate for better customer experiences in situations like this. Please let me know if there’s anything else I can do to support you.