Why do I keep getting and error message when trying to check my order status?

Why do I keep getting error messages when trying to check my order status

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- hsn_lynne
- Moderator
- 06.16.24 6:51 PM
I’m sorry you’re having trouble placing your order and reaching someone on the phone for help, @jsylcott. Service Agents are available 7 days a week between 8 am and 1 am ET. Please try calling again so they can help at 1-800-284-3900.
- jsylcott
- 06.16.24 5:50 AM
Why do I keep getting an error message when trying to order? It said to call, I called both numbers and they both failed.
- rosebud007
  
  06.24.24 1:20 AM
  
  Hi jsylcott,
  
  If you’re using a computer and not a cell phone, try clearing your history to get rid of cookies.
- HSN_Krissy
- Moderator
- 06.06.23 7:31 PM
Hi @gustavo_sanchez, I see that the 6/13 is your estimated delivery date. Your order was shipped on 6/5. Not sure why you’re seeing an error message. Is it when you’re trying to check your order status?
- HSN_Krissy
- Moderator
- 11.28.22 3:13 PM
Hi @jay804, are you using the same email address you used to place your order? If not, I would recommend trying to log in using that email address.
- gustavo_sanchez
  
  06.05.23 9:52 PM
  
  Why does my order say it’s shipped even tho it says 6/13? There’s also an error message that says “There was an error processing your request”.