![jay804](https://img.hsni.com/images/profile/CommonProfilePicture.jpg)
Why do I keep getting and error message when trying to check my order status?
Why do I keep getting error messages when trying to check my order status
-
I’m sorry you’re having trouble placing your order and reaching someone on the phone for help, @jsylcott. Service Agents are available 7 days a week between 8 am and 1 am ET. Please try calling again so they can help at 1-800-284-3900.
-
Why do I keep getting an error message when trying to order? It said to call, I called both numbers and they both failed.
-
Hi jsylcott,
If you’re using a computer and not a cell phone, try clearing your history to get rid of cookies.
-
-
Hi @gustavo_sanchez, I see that the 6/13 is your estimated delivery date. Your order was shipped on 6/5. Not sure why you’re seeing an error message. Is it when you’re trying to check your order status?
-
Hi @jay804, are you using the same email address you used to place your order? If not, I would recommend trying to log in using that email address.
-
Why does my order say it’s shipped even tho it says 6/13? There’s also an error message that says “There was an error processing your request”.
-
Conversation Info
Posted in Customer Service
7 Replies
06.24.24 1:20 AM
6 Participants