Where is Customer Service?

ebony46
08.10.21 6:06 PM

This is the 4th time I’m asking the same question and still no effort to respond by anyone. I spoke with someone about this and this is the 3rd time I am requesting help on this forum. Even if you don’t know the answer, it’s better than ignoring me. The question is: Where did the Exchange button on the Order Status page go?

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- HSN_Angela
- Moderator
- 08.13.21 2:03 AM
I’m sorry again, @ebony46, that you’ve had to wait such a long time for a response. I assure you this isn’t typical. The Exchange button is still available while replacement items are available and until the return timeframe has passed.
- SUZYQ260
  
  08.13.21 11:32 PM
  
  You are wrong. The button is there; the button is not there. If the item cannot be exchanged, then just say so. Then we won’t have to re-order and pay another hefty shipping fee.
- ebony46
- 08.17.21 5:46 PM
I do not have the exchange button. And replacement items are available. I am not calling CS to exchange items. I will return them.