When advertised "free shipping" is….a store credit???
FREE SHIPPING advertised on the home page and item descriptions means I ought not get charged. When my order confirmation shows no shipping charge I take that to mean I’m not getting charged. Not that I will be charged and then offered a store credit.
Right?
What am I missing? How is that not false advertising? Is this standard now for HSN? If I order something else should I expect the same weirdness?
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Moderator- 11.16.19 7:44 PM
No worries, @infiniteleigh! I’m glad I was able to help and I apologize that the shipping was incorrect. I hope you enjoy the rest of your weekend!
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Thank you so much for such a timely response!
And, thank you also for overlooking my obnoxious nature 🙂 -
- Moderator
- 11.16.19 5:12 AM
Oh no! I’m so sorry that you were charged shipping, @infiniteleigh! Thank you for bringing this to our attention. Rest assured, these orders should have been Free Shipping and the $3.50 has been refunded for each necklace. You should see the update within 72 hours. The order total is unable to be changed, but I can assure you that these refunds have been issued. I’m truly sorry that this happened! We appreciate you letting us know so we can update our system, as well.
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11.16.19 7:44 PM
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