What is happening…????

HSN-AND-QVC … “WERE” doing so well (for me) … until RECENTLY! Items are ADVERTISED “WITH” flexpays… TODAY reads 5 flexpays on EVERYTHING (w/exceptions-ok, after 25+ years most longtime shoppers know these), BUT some items WHICH DO NOT fall under “exceptions”- NOT getting the **ADVERTISED** 5pays. Ok WHATEVER, really no big deal. What IS NOT RIGHT though… CANCELLATIONS (by HSN) WITH NO REASON GIVEN!! (Would that be acceptable w/my payments, hmmm?)? ESPECIALLY when EXACT ITEM/COLOR/SIZE was AVAILABLE for A WEEK AFTER PURCHASING. Speak w/CS Reps… NO HELP WHATSOEVER (and SNIDE too). Customer Service has been AWESOME (for me) LAST FEW MONTHS!! ‘TIL NOW-WHY??? What changed? In RECENT past, when an item was canceled by HSN there was a complimentary $5 compensation (not the point here-just saying). That’s APPRECIATION given a LOYAL $$$$ SPENDER!

Don’t even get me started w/QVC!!!!!!!! While their Cust Serv “WAS” also GREAT, it too has CHANGED! In last 2 months-(3) THREE… items sent had CORRECT INFO on outer plastic packaging BUT INCORRECT ITEMS INSIDE THE PLASTIC BAGS! One wasn’t even the same vendor!!! These are NOT the only issues recently either. Sent wrong items-told KEEP/DONATE (still charged $$ though). Getting credit $$ on returns-HA! MUST CALL TO RECEIVE THEM!! AND I $PEND A LOT – NO MORE! It’s one thing when SHOWN RESPECT, it’s another when TOTALLY DISRESPECTED. I can spend my HARD EARNED $$$ anywhere and “CHOOSE” to $pend with HSN/QVC… WILL SERIOUSLY CONSIDER $SPENDING IN THE FUTURE! It’s NOT right to be BLATANTLY DISREGARDED: wrong items shipped; wrong sizes shipped; playing games w/flexpays and NOW POOR CUSTOMER SERVICE-NO THANK YOU! Shopping HSN/WVC was going so well, What happened???? Regardless, I “DESERVE” BETTER… If continues-I AM DONE-PERMANENTLY!! Much to my dismay too, LOVE HSN! MISS THE DAYS OF YESTERYEAR…