What is Going on?

Hello Fellow Community friends. I’m using the same headline because I just don’t get what’s going on with QVC/HSN. I purchased a beautiful pair of shoes which I, unfortunately, must return. No invoice included so I went to my iPhone to pull up the order. Got the order but no option to return or exchange. Ok. Went to my laptop and was able to pull the order and click on return options. Shocker! You have to return on your own. No other option available. Now, if I didn’t have the devices available to me, how does one return an item? This corporation is getting worse and worse with customer services. Cheaper and cheaper. So, yesterday and today I went shopping to a real store and I was exhilarated to shop in person. Purchased 3 pair of shoes, crossbody bag and makekup and it felt good. I am going to work very hard to only use online stores, boutiques, etc who treat their customers as though we are appreciated. Thanks for listening.