What Do I Do?

I really am sorry to hear that you haven’t received your order, @iamshortdiva. I see that we still have the color you ordered available if you’d like a replacement. If not, we can issue a refund.

Please let me know how you’d like to proceed.

Thanks

Krissy it has been a month . I ordered it on January 2nd and HSN sent it out on the 3rd . No activity or update since Jan 9th . A month is a very long to wait for anything to deliver from anywhere. It is now February 2nd and still no activity on the package since January 9th …. if I get a refund what will I do if it delivers in my lifetime? I am very disappointed with UPS Mail Innovations so called Expedited services . It is pathetic . I think I will just take the refund and if it delivers go from there . I really appreciate you Krissy for addressing my concern and aggravation

I’m so sorry the order never arrived @iamshortdiva. I went ahead and issued a refund of the FlexPays towards your method of payment. Please allow 3-5 business days for the funds to settle.

If the package does arrive, you can let us know here or you can contact our customer service department at 1-800-284-3900 for more information on how to proceed.

I received my purchase ordered on January 2nd on -on February 3rd. . It delivered late yesterday The refund of my payment has not shown up or posted at all. I want to keep my purchase .

Thanks HSN_Krissy (: