Wei Order

Skittles135
09.04.20 7:12 PM

I paid six separate shipping charges for Wei face cream.

HSN took the liberty of packing them in one box. Shame on you. I paid for six shipments. I expect six boxes. If you cannot do that, you need to offer a HUGE discount on shipping charges.

I am not happy with the way you make
decisions for a customer without asking the customer.

I expect a response to this post. Thank you.

sort replies - newest | oldest

- HSN_Jordan
- Moderator
- 10.24.20 10:02 PM
@skittles135, I’m truly sorry we missed this! It’s important for us to address your concerns. I completely understand you questioning the separate shipping fees. There are a lot of variables that are involved in the shipping costs. Some to name a few are cost of the transit, the handling and the labor. We always want to provide the best pricing and shopping experience for our customers. Thank you for sharing! I’ll be sure to pass this on to our Leadership Team.
- Skittles135
  
  10.24.20 11:10 PM
  
  @Jordan
  
  Thanks for finally responding, but it doesn’t answer my question. This HSN response is standard word salad.
  
  I have been told I can’t cancel an order after 11:00 p.m. because the order is being processed. I ordered these products on different dates. HSN managed to STOP the order process to rip me off.
- Skittles135
- 10.15.20 3:03 AM
Are there any Customer Service Manager’s that monitor and respond to this board?
- jazzy333
  
  10.17.20 4:49 PM
  
  You prob just have to start a new thread they are very bad about going back to a thread thats not brand new for some reason. Title the new thread like “customer service ,please respond” or something like that so it will get their attention. Good luck!
- Skittles135
  
  10.24.20 3:53 PM
  
  It was brand new when it first was posted, and it was ignored.
  
  Thanks, Jazzy.
- Skittles135
- 10.09.20 10:30 AM
It has been one month and still no response from a Customer Service Manager.
- Skittles135
- 09.25.20 12:19 PM
I am still waiting for a response.
- TREKKY
- 09.12.20 2:01 AM
Same situation for me. 2 sets Bronco shirts, 1 package, DOUBLE shipping charge! I don’t buy much here anymore.
- Skittles135
  
  09.12.20 7:48 AM
  
  @trekky
  
  I don’t buy much here anymore.
  
  I am paying 21.00 plus tax on that amount for one small box. Unbelievable. They should have sent these items in six separate boxes. These items were not all ordered on the same day. If I try to cancel an order after 11:00 p.m., they will tell me they cannot stop the process. They sure could stop the process long enough to gather up all 6 items to throw in one small box.
  
  I am going to keep bumping this post up until I receive an answer.
- Skittles135
- 09.11.20 11:39 PM
I am still waiting for a response.