Website Problems

three4me
1 day ago

HSN I have been having problems with your website for over a year now. It is terrible and locks me out, is super slow and denies me access from looking at items. I have cleared the cookies, etc and this is an ongoing problem. It ONLY happens on your website, I have no other problems with any other site. I think it’s related to my sign on because your site is superfast when i have it on quest. I need help, can you fix this please?

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- hsn_kymberlie
- Moderator
- 1 day ago
Hi there, @three4me. I responded to you in another thread you posted within. We can continue here. I’m really sorry this has been such a frustrating experience. A full year is definitely too long for this kind of issue. That’s not what we want for you, and we appreciate you letting us know.

I’d be happy to help take a closer look—could you share:
• Are you using the HSN app or a browser?
• If it’s the app, is it up to date?
• If you’re on a browser, which one are you using?

We want to get this resolved and make your shopping experience smooth again as soon as possible. 💙

Hang tight, @shelby6915! We’re experiencing a small tech glitch, but our team is on it, and we’ll have everything back to shopping-ready in no time. We appreciate you sticking with us!
- shelly6915
- 1 day ago
I cannot get into any categories…I can access website but cant get in to the categories.. it is denies me access.. never had this problem before with HSN.
- jmc1365
  
  1 day ago
  
  Agree it’s a disaster around here. I’m on an apple IPad and Safari. Been unable to look up products ,hope I can use the 20% coupon today.I don’t think you can support Apple products.You must be losing plenty of sales.Because it’s so aggravating for sure! On my phone app,too!WOW no one else has these ridiculous problems!!!
  
  This reply was modified 1 day, 1 hour ago by jmc1365.