ups says delivered package

Hello, my order ********** I have been waiting for all day. I was specifically home all morning and afternoon just to make sure I get this order as it was a christmas present for my wife but I went to check the tracking and it says it was delivered about an hour ago but it was not delivered as I was home all day. Also when it first shipped I checked and it showed signature required but I did not sign for anything as I did not receive the package and when I go to the ups site and check the proof of delivery it does not show a picture of the signature captured so I believe someone stole my package as it was being delivered or someone else took and signed for it as my name definitely did not sign for anything. This is completely ridiculous and I need a refund issued for this order and I am never going to purchase anything from HSN again and if a refund is not issued for this order I will do a chargeback on my credit card which I do not want to do, so please issue a refund for this order.

**Edited by HSN: Removed order number to comply with Community Guidelines**