The phone I ordered is sold out so I couldn’t write a review. All their customer service is in the Philipines and they are CLUELESS. It’s still taking me over 3 weeks to get my phone ported over. The Filipino’s can’t understand English, i.e. they put the word ‘north’ in my address.. there is no ‘north’.. very frustrating. I would never use Tracfone again after this headache of inefficiency.. guess you get what you pay for.