THIS IS RIDICULOUS

craigdw2
3 weeks ago

I have been trying for several days to look at my balance and to pay some on my bill before it’s due. I bet if the shoe was in the other foot and I was not paying on time , you would be sending me notifications and claiming to cut my card off and all the other things when someone is bit paying. So if this is still down when it’s time to make my payment , you all better not say a darn word. This is so ridiculous. This is Synchrony Bank. I go from HSN Pay Bill and goes to the S Bank. When I log in , it immediately tells me u the site isn’t available. This is crazy. It been this way every time that I have gone in this week. Most companies would have had this tech issue fixed within x amount of hrs. Your hours are way past being cool. Please fix it. Or I can pay off HSN and go elsewhere. Seriouskly????

sort replies - newest | oldest

- diana818
- 3 weeks ago
I never go to the synchrony-HSN through the HSN application because for security reason I only go to a bank website directly & never through a 3rd Party. You can go directly to synchrony credit card online and access your credit card.
I know there was an issue for a couple of days when I tried to go in directly because they are switching systems. I had to change my log in password to my account and then I was able to login right Into the system. Apparently my user ID was transferred to the new system but my password did not meet the new requirements so once I changed the password then I was able to access my accounts but I did have to do that directly on the synchrony credit card website. It did gives these warnings for the past several months about changing my user ID/password but I thought it met all the requirements. Apparently it didn’t so this month it wouldn’t let me in & after a couple of frustrating days I figured out the password was the issue. I admit they should tell you the issue instead of giving us a system error message.
- shopgurl123
- 3 weeks ago
I would like to say that I’m unable to login either. I have an automatic payment that goes to my HSN Card account every month, so I know it’s in good standing. Definitely not a problem on my end. Therefore, this leads me to believe that it must be a more widespread problem.

I would think that HSN would at least contact Synchrony to inquire as to why your customers are unable to access their accounts. If for no other reason than to provide good customer support and be able to tell us what you found out – when the maintenance (if that’s the issue) should be completed, if they’ve been hacked, had a bad update, WHATEVER.

I agree with the original post. If we couldn’t get logged it to make a pmt, I feel sure we’d get a late charge.
- hsn_regina
- Moderator
- 3 weeks ago
I sincerely apologize for the frustration and inconvenience you’ve been experiencing, @craigdw2. Regrettably, we are unable to assist with issues related to your HSN card account here, as we don’t have access to your payment information. I recommend reaching out directly to Synchrony Bank for assistance, they will be able to help you access your account and resolve this issue. We are very sorry for the trouble this has caused and truly appreciate your understanding.