Thank you Robb from customer service!
I had a small issue regarding a dress, that was less now then when I ordered it. The package was left in our subdivision with the same street number( go figure, why the city did that), but different street name. I didn’t know, what could be done. Robb looked over the order and took care of the matter within minutes! He is an asset to HSN and I truly appreciate how HSN takes care of their customers. When I call, email or chat, I am stating my problem without getting disrespectful. They are at the frontline and only can help the customers given as much information you are able to inform them.
THANK YOU AGAIN ROBB!!!!!
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I want to “ditto” what was said in this post. In all the years I have been with HSN, Customer Service Reps have been nothing but helpful, friendly, efficient. I always do “Live Chat” & have never been disappointed in their service. I often read complaints about Customer Service & usually it is an issue that they do not have control. I have complained about “Quality Control” but I do not take it out on the Customer Service Reps. They will try to send your inquiries, complaints, & concerns on to the right dept.
When I look at HSN Community, it is nice to put a face (moderator) to many of the Customer Service Reps. that I have “chatted” with. Thank you! -
Moderator- 02.26.21 1:34 PM
Hi @luvsweets, thanks so much for taking the time out to share your experience with us! We’ll definitely pass this along.
Conversation Info
Posted in Customer Service
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02.27.21 3:02 AM
3 Participants