Terrible customer service

I wasn’t informed about getting a new card, I had just got a new one in July since that is when my last card expired. I never received a next card and why wasn’t I notified to expect a new card. Bad matters worse is all the automation when you need to speak with then all the time wasted with customer service! I think that I will look for another credit card company this is a headache to deal with, I NEVER had a problem when dealing Commenity Bank!