Spendable Kash – Refund
I was given Spendable Kash in lieu of a refund to original payment method because I returned defective earrings.
I used it and purchased 631-913. The necklace would sit on one side, so I would straighten it. When I did this, it would flip the other side to sit sideways. It was returned for being defective.
I spoke with your chat agent. She claims I received the Spendable Kash as a promotion, and it is now expired. I did not receive the Spendable Kash as a promotion. It was a refund because a pair of earrings I purchased from HSN went down in price, and I reached out to HSN and notified them of the price drop within the required time frame.
Since it is money that I used on HSN merchandise that went down in price, I would like my money returned to me.
You are a hero!
Posted in Customer Service
01.28.20 8:25 PM