Sign in Problem
Hello , I was unable to get into my Account for the firs time in 40 years .
I called customer service . Very Nice agent , but Clueless on why my Password refuse to Work . The agent tried to send me a Temp Password that refuse to work . I think HSN experience a major Tech issue all weekend .
Today I Change my Password and Finally got back in . Very Frustrated changing My Password and The agent not knowing anything really in the Tech Area.
I understand things happen , but it would be nice if this ever happens again to have access to someone in Tech in the Future .
HSN and I Both lost . I only use a Computer to order . I hope my Account was not Compromise . The Agent Assured me everything was ok .
Again , Thank you for your Time . Not Complaining , I just felt Very Frustrated and Helpless . I understand you are Dealing with a Big Move. .
Have a Great week !!
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Moderator- 08.26.25 8:31 PM
We apologize for the delayed response. Great news! Your account has been reviewed and there are no signs it was compromised. You could receive a log in error message for many different possible reasons. For example, if the password or username was entered incorrectly, if there is a temporary connection problem or if there is maintenance being done on the server. We are so sorry that the exact reason why you were experiencing the problem is not known. We are glad you were able to log back in. Feel free to email us directly at HSNSocialCare@hsn.com.
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Bump for another Mod .
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BUMP FOR ANOTHER MOD.
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Thanks but none of my concerns where address . Was my account Compromise ? How do reach Tech support ? CUSTOMER SERVICE AGENTS ARE NOT TRAIN IN THE AREA .
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- Moderator
- 08.24.25 11:14 AM
I am truly sorry this happened to you, @ladiebiker. Tech troubles are so very frustrating! I’m relieved to know that you were able to get back in, and hope you have no further issues. Of course, we’re here to help if you ever have any type of trouble.
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Posted in Customer Service
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08.26.25 8:31 PM
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