Shipping updates

winesnob2
3 weeks ago

Why is the app not showing shipping updates? Are there technical issues? Doesn’t make any sense. There always seems to be be one issue or another with the app.

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- chiacat
- 8 hours ago
I received my package today and NO NOTICE that it was out for delivery. This is unacceptable.

Thankfully my neighbor saw it sitting by the room for deliveries.
- hsn_timo
  
  Moderator
  
  5 hours ago
  
  @chiacat
  
  I am so sorry you were not notified of the delivery. We are glad your neighbor assisted you with the order. Your feedback is very important to us and will be passed along. Thank you for sharing your thoughts!
- chiacat
- 1 day ago
I only use my computer to place orders. The only tracking I have a problem with is HSN, no other shipping services. Keep using UPS. They have very good tracking!
- chiacat
- 1 day ago
What happeded to tracking? I need to know the status of my order and when it’s out for delivery.
Even on the USPS website the tracking no. says not available. This is bad because people around here have had packages stolen. HSN needs to change this policy>
- hsn_shawn
  
  Moderator
  
  1 day ago
  
  I’m sorry your order would not track, chiacat, after checking the most recent order I see it has a USPS tracking number, but it is currently with UPS. It is scheduled for delivery Friday, July 17 by 9:00 P.M. I would suggest copying and checking each site in the future for the most accurate information. Orders are usually able to be tracked within 24 hours of issuing the tracking number, but not always.
- hsn_shawn
- Moderator
- 3 weeks ago
Sometimes the app can have delayed status updates for tracking, but you can always track the item via the email shipping confirmation or copy and paste the tracking number directly to the shipper’s (UPS/USPS) site. I attempted to track a few orders and they are tracking as normal through the app on an Android phone. Could it be that your order was very recently shipped and hasn’t made progress with the shipper yet? As a last resort you can clear the cache for the app through settings or completely uninstall and reinstall the app. I’m sorry for the long response, but I hope this helps.
- chiacat
  
  1 day ago
  
  This order was shipped July 8. Everything is up to date. Just go back to the original shipping confirmation info. This is a change for the worse.