Shipping Feedback .

ladiebiker
03.05.22 9:51 PM

Hello ,

I made a semi large Purchase on February 5th 2022 .

I can’t believe how the items arrived . I Purchase several Curtis stone stainless steel cloches & a couple of Colleen leather Jackets .

The packers placed the Heavy steel items on top of the Jackets without any type of care . My Jackets arrived balled up in plastic bags .
I have dents in the leather with the same pattern of the Cloches .

Not sure if you have meetings in regards to Customer shipping concerns, but I notice a pattern from certain shipping areas .

Most items in Household like Towels and Leather clothing items are never packed correctly . I purchase over 500 bucks of Towels recently. All Arrived in the wrong type of box Smash .

Please forward my concerns to the correct department . I understand the challenging times we all are experiencing , but a pattern has form that reflects No thought or care in some of the Shipping departments .

I hope my next larger order that should arrived in the next few days will be packed correctly .

Thank you in advance .

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- hsn_joel
- Moderator
- 03.07.22 2:36 AM
We are so sorry for the substandard packing of the various items you purchased. We have forwarded your feedback to the shipping team, and they should be able to make the appropriate adjustments. Thank you for taking the time to explain what happened so we have a clear picture of what we want to avoid in the future. We do hope your next purchase does not have these problems. If anything else arrives in less than stellar condition, please reach out again. We know if it’s happening to you, it’s happening to more than just you, and we don’t want it to be happening to anyone. Please accept our apologies for the headache you’ve had to put up with, and thank you for remaining a loyal customer despite these issues. We absolutely appreciate your business, and we want you to feel that way too.