Shipping Charges…NOT Happy!!

clm827
05.10.24 8:28 PM

Unfortunately I have not been paying attention, I order a lot of merchandise from HSN, for example in March it was 44 items, April was about 34 & so far this month I ordered about 20 items. I recently returned a Todays Special from Wynne & was charged $11.78 for shipping, I did not realize I was being charged for the original shipping charges plus 7.50 plus…I complained & HSN then only charged me $7.94 total for shipping, which I appreciated. My concern, I have trouble paying close to $12.00 for trying on clothes or perhaps more for shoes. I am a big HSN spender but this is truly bothering me. For now, I can no longer look at the Todays’s Special for clothing & purchase multiples if I like the product as I am NOT comfortable with what I call paying for try-on fees. I ordered the Comfort Code dresses, the sizing was off and they did not have anymore, the dresses were not all shipped together, luckily I waited and an exchange was possible, however the though of paying close to $12.00 for a $29.00 dress does not set right with me. I have been spoiled by Amazon & its free shipping. Before Prime Membership I would always spend the minimum amount to get free shipping. HSN I believe u need to review your shipping costs. Joy Mangano has found a way to provide reasonable shipping costs when purchasing multiples, thank you. In the past for I cannot remember what, I have spent over $25.00 in shipping costs & HSN packaged them in one box, so shipping costs has been a benefit for both HSN & the consumer. Am I the only one bothered by this????

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- mookie457
- 05.12.24 8:43 AM
That is exactly why I stopped ordering from HSN. I have been a member since 1989 with very little returns. When the shipping charges became outrageous, i simply stopped. As an FYI, ShopHQ is free shipping. They don’t have everything, but their apparel and accessories are quite nice.
- hsn_lynne
  
  Moderator
  
  05.12.24 12:10 PM
  
  I hear you and have passed your sentiment along to our leadership as well. We really do appreciate you, and that you’ve been a loyal HSN customer through the years. I’ve left a surprise for you on your account. 😉 Again, thank you so much!
- hsn_lynne
- Moderator
- 05.11.24 2:19 PM
I truly understand your concerns, and you are not alone in how you feel. You are a good customer and I want you to know that we appreciate your business! I have contacted our leadership on your behalf regarding shipping and return shipping charges to ensure they get your feedback so they can consider different options. We really do appreciate your input.

As you know, all exchanges are free. It is always best to reach out to us to initiate an exchange. We can ensure availability and get your replacement out to you as quickly as possible. If an exchange item is not in stock, we still waive your return fee manually because it is your original intent to do an exchange.

I would like to let you know that we are always willing to help you with your concerns. If you receive a box with multiple items and separate shipping, get in touch with us so we can assist you. You can reach out to us here, use the HSN Live Chat (8 am to 1 am ET, 7 days a week), and you can contact our Service Agents by phone (same days/hours as live chat at 1-800-284-3900).

I’ve left something special on your account. Again, thank you for writing to us, and I hope you have a great weekend!