Seriously Dissapointed

cln12
06.14.19 4:15 AM

As a fairly new customer to HSN I was really excited to try some new hair products by D’atello. I ordered an item on auto ship for the first time and put it in my bag. Much to my surprise when I went to pay for it, it was no longer in my bag! I called customer service and was advised that just because it’s in your bag doesn’t mean it’s yours! The customer service rep had an attitude like ‘oh well!’The product has sold out, I don’t have what I tuned in for, and the brand is not going to be back until after summer is over! Really?? How is that fair to any of their customers?? How can they take my order out of the bag when I reserved that item?? I put everything else I was going to buy back. Seriously, Seriously disappointed in HSN right now. Not sure if I will be back to shop HSN again!

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- HSN_Kyle
- Moderator
- 06.14.19 12:18 PM
@cln12, so sorry to hear about your disappointment! Sadly, placing an item in your bag on our site doesn’t reserve the item. The item wouldn’t be reserved until the order is processed and completed. There is unfortunately a chance that an item may sell out while in your bag. I truly apologize for the inconvenience.
- OODIEBOM
- 06.14.19 8:40 PM
The best way to reserve an item for later is to put it in your favorites. You can do this by clicking the heart on the item page. This way you will be notified if the price goes down or is in limited quantity. I hope this helps.