Samantha brown luggage repair

stew6170
06.02.23 10:52 AM

The retractable handle has a dent and will not go up and down. How do I get it repaired? Is there a replacement handle?

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- HSN_Angela
- Moderator
- 06.02.23 1:08 PM
I’m truly sorry that your handle is dented, @stew6170! No worries, I’ve emailed you the order and warranty details. Please be on the lookout for that email. I’m happy to share that there is a 5-year limited warranty for your bag.
- heathe9572
- 02.29.24 6:30 PM
Our middle size luggage retractable handle has a dent and it will not go down, how can I get this repaired1?
- hsn_regina
- Moderator
- 03.04.24 2:22 AM
Oh, no! I’m sorry to hear that, @heathe9572. Please send your order and/or account info to HSNSocialCare@hsn.com and we’ll see what we can do to help.
- leslie850
- 05.24.24 12:38 AM
I love my Samantha Brown croco luggage in burgundy. I have used both of my large suitcases, the medium size suitcase as well as the carryon sized suitcase. The fabric has held up so well even though I have travelled extensively with this luggage. However the wheels are now not working properly and the luggage either does not go forward or tips over when I pull it..

Help! Are there replacement wheels?
- hsn_lynne
- Moderator
- 05.26.24 12:25 PM
I can see that you really like Samantha Brown luggage, and I’m sorry you’re having trouble with the wheels on some pieces. @leslie850 , I’ll be glad to look into warranty information for you. What pieces are you having trouble with, and approximately when were they purchased?
- pat5874
- 05.29.24 1:30 AM
My wheel on my Samantha brown 30 inch luggage is not working
- pat5874
- 05.29.24 1:32 AM
My wheel on my Samantha brown 30 inch luggage is not working where can I have it repaired
- hsn_regina
  
  Moderator
  
  06.02.24 7:04 PM
  
  I’m sorry to hear that the wheels on your luggage are no longer working properly, @pat5874. I see that this luggage came with a manufacturer’s 5-year limited warranty, but since it was purchased in 2017, the warranty has expired. It might still be worthwhile to reach out to the manufacturer to see if they can offer any assistance. You can contact them at Customerservice@24-7int.com. Hope this helps!