Rude Customer Service

HSN could care less about it’s customers now. They used to send samples be more thoughtful and kind.
My mother has been a customer since 1998. In fact she started by ordering X-mas decorations and Serious Skincare. She continued to order from this company.
Well, today I called in because my mother is older and sometimes forgetful. She forgot to pay $18.30 on a Flex-pay. I found out when I went to order for X-mas a gift for her that another account on file has an outstanding balance.
I asked my mother and she logged in noticed a flexpay outstanding of $18.30.
So she told me she would pay it but forgot so I called in today to pay it for her.
The people were rude and confrontational in tone.
They refused to take my payment saying my card was not on file.
I have called in before to make a payment a few times in the past few years my mom is older to help her out.
They were unwilling to help me out. I had to ask well since you won’t take my payment how can I take care of this. They said with her card on file well that one is closed. Hence why I called to make a payment to take care of this for her.
I told them that her card is closed. how can I make this payment?
Now I have to send in a check I was given the address.
Well, my mom called in she wanted to know what was going on and rightfully so. and the women on the phone hung up.

It was just rude how they were being they said it is always the policy but they let me pay with my card before on her behalf. A few times the past few years.
I will be sending the check and cancelling my account as well as my mothers.
We have spent a lot of money with them through the years. My mom has spent more since 1998.